Privacy Policy

When you send us an enquiry through our website forms, we collect the details you provide: your name, email address, phone number, the type of event or cruise you're interested in, your preferred date, guest numbers, estimated budget and any message you write to us.

When you browse our website, we also collect standard analytics information such as the pages you visit, how long you stay, the device and browser you use, and how you arrived at our site. This is collected through tools like Google Tag Manager and Google Analytics.

We use the information you give us to:

• Respond to your enquiry and prepare a quote or booking proposal
• Plan and deliver your cruise or event
• Contact you about your booking before and after your event
• Send you news and offers by email, but only if you've ticked the box asking us to
• Improve our website and understand how people find and use it
• Measure the performance of our advertising, including Google Ads and Meta (Facebook and Instagram) ads

We do not sell, rent or trade your personal information to anyone.

Our website uses cookies and similar technologies through Google Tag Manager to measure website traffic and advertising performance, and a Meta (Facebook) pixel so we can advertise to people who have visited our site. This means you might see Luna Cruises ads on other websites, or on Facebook and Instagram, after visiting ours. You can control or delete cookies through your browser settings, opt out of personalised advertising through your Google ad settings, and opt out of Meta advertising through your Facebook ad preferences.

We use a small number of trusted third-party services to run our website and business. The main ones are:

• Google — Tag Manager, Analytics and Google Ads, to understand traffic and run our advertising
• Meta — the Facebook and Instagram pixel, to measure and target our advertising on those platforms
• Our email and CRM system — enquiry notifications are emailed to us, and your address is only added to our newsletter list if you've ticked the box
• Eventbrite — ticket sales and payments for our ticketed event cruises; when you buy a ticket there, Eventbrite's privacy policy applies to that purchase
• Our website hosting provider and our live Instagram feed

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. Enquiry details are only accessible to the Luna Cruises team members who need them to respond to you. We keep enquiry records only for as long as we need them to manage your booking and our business records.

You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it. Just email us at info@lunacruises.com.au and we'll action your request as quickly as we can, in line with the Australian Privacy Principles.